100 Help Center & FAQ

Everything you need to move through the application process from start to finish, including how to complete steps, fix issues, and track your progress.

Learn how pre-qualification works, how income is verified, and what affects your approved amount.

Information on adding, managing, or removing household members, roommates, and guarantors from your application.

Understand what fees you may be charged during the application process, why fees vary by property, and how refunds work.

Learn how identity verification, credit screening, and background checks work during the application process.

Information about application decisions, screening results, and what each outcome means, including next steps after approval or denial.