Quick Answer
This is one of the most common issues applicants run into. The error is usually caused by a mismatch between what you entered and the address on file with CLEAR — not necessarily a problem with your actual address. Try the steps below to get past it.
Things to Try
1. Match your address exactly to your ID
Enter your address exactly as it appears on your driver's license or government-issued ID — including abbreviations (St vs Street, Apt vs #, etc.). Even small differences can cause an error.
2. Try a different device or browser
Some users resolve this by switching from their phone to a computer (or vice versa), or by trying a different browser like Chrome or Safari.
3. Check your internet connection
A weak or unstable connection can cause the page to fail mid-submission. Try connecting to Wi-Fi if you're on mobile data.
4. Clear your browser cache
Cached data from a previous session can sometimes interfere. Clear your browser history and cookies, then try again.
5. Try a recent previous address
If you recently moved and your ID still shows your old address, try entering your previous address instead — CLEAR may have your prior address on file.
Still Not Working?
If none of the above steps resolve the issue, please reach out to CLEAR's support directly:
Please note that neither 100 nor the property has authorization to speak to CLEAR Member Care about an account; the account holder needs to be the person to reach out to CLEAR.
Below are the details on how to reach CLEAR support:
📞 Best/Fastest Option: Call:
Number: 1-855-253-2763 ext 5.
When you reach their Digital Ambassador, state 'I am trying to verify with CLEAR for 100.'
If you are experiencing an error from CLEAR message that indicates your account might need to be reset (eg. 'account already exists'), you may need them to delete your account so you can complete verification again. In this case, also share 'I am unable to verify and need to delete my account.'
👩🏽💻 Alternative - Chat: https://www.clearme.com/support/how-do-i-contact-clear
Share: 'I am trying to verify with CLEAR for 100.'
If you're receiving an error message that indicates your account might need to be reset, also shared 'I am unable to verify and need to delete my account.'
If you would like 100's Support Team to also submit a ticket for you, please reach out.
Note: This step is handled by CLEAR, our identity verification partner. If the issue appears to be on CLEAR's end, our support team can help escalate or find an alternative path forward.