Quick Answer
It depends on what was entered incorrectly and where you are in the application. Some fields can be corrected by contacting support — others may require canceling and restarting. See the common scenarios below.
Common Mistakes & What to Do
Wrong income amount entered/"no income" selected
Don't worry — the amount you self-report is an estimate. Your income is verified independently through payroll, bank linking, or uploaded documents. The verified amount will override your self-reported figure. If your verified income looks wrong after review, you can submit a dispute.
Wrong Social Security Number
An incorrect SSN can affect your identity verification and screening results. Contact CLEAR to inquire about editing your SSN. Do not start a new application — this could create a duplicate account.
Wrong name or date of birth
Personal details like your legal name and date of birth need to match your government-issued ID. If there's a typo, contact support and we'll advise on the best path to correct it.
Uploaded the wrong document
If you uploaded an incorrect document, you can upload the correct one — our income review team will use the most accurate documentation available. If you need a specific document removed, contact support.
Added the wrong person as a roommate or guarantor
Delete the household member from your application.
General Guidance
Don't start a new application to fix a mistake. Creating a duplicate account can cause delays, confusion with fees, and issues with identity verification. Always contact support first so we can advise on the right fix.
Frequently Asked Questions
I already submitted my application. Can I still make a correction?
Once an application is submitted, fields such as household, unit, etc. are locked. The best next step is to cancel your application, make necessary edits, and resubmit.