Ensuring you submit the correct documents in good order is key to a faster verification process. If our team does not receive the required amount of documents, we will reach out and request them, which adds additional delays.
If you're getting an error uploading documents or want to make sure you have everything ready to go before uploading, be sure to check:
Format must be PDF
All documents must have unique file names
Max file size is 50MB
Documents cannot be encrypted, password protected, etc.
We do not accept images, screenshots or photos
We do not accept documents that are expired or are older than required
We do not accept documents that are illegible, blurry or altered
Other things to keep in mind:
If submitting an offer letter or assets: confirmed with leasing office that the property accepts them
Bank statements cover the full required period (3 months for most types)
All income sources are covered (connect your bank and upload documents)
Paystub net deposits roughly match bank statement deposits
Want to know exactly what you need to submit? Read more on Income Verification Document Requirements